Darrin R. Harris

21131 E. Glen Haven Circle
Northville, Michigan  48167
Phone:  248-277-8048

Highly accomplished automotive finance professional with extensive experience managing project
schedules under both Agile and Waterfall methodologies, leading cross-functional teams,
conceiving new and market-viable ways of using existing technologies, creating & gathering
requirements for systems and process enhancements, and executing & marketing product
launches.  Respected manager, trainer, and mentor, comfortable interacting with colleagues
through all levels of an organization.  Tech-savvy, results-oriented, highly detailed, problem solver
with a proven track record of quality deliverables and exceeding objectives and expectations.

                                                  AREAS OF STRENGTH
Cross-Functional Team Leader
Project Management
Personnel Development

                                            PROFESSIONAL EXPERIENCE
Vendor Relationship Management
Metrics Creation & Analysis
Internal &  Dealership Training
Project Manager – FCA Recall,  2015 – PRESENT                                  Auburn Hills & Detroit, MI
Selected and trusted as the first on-site representative for the company’s largest single client,
responsible for establishing, maintaining, and monitoring a streamlined process for the
coordination and hand-off of Fiat Chrysler Automobiles’ Safety Recall information to Wolverine
Solutions Group for Owner Letter mailings using standard PMI project methodology.  Duties
required co-location at FCA Headquarters in order to gain an in-depth understanding of how
FCA processes fit with within federal National Highway and Traffic Safety (NHTSA) requirements,
including regular meetings with FCA personnel, NHTSA monitors, Deloitte process auditors, and
other FCA suppliers.  Duties include regular collection of business requirements, process mapping
and redesign for light & heavy Recall-related projects.

  • Gathered business intelligence to establish simplified Owner Letter tracking, and a formal
    communication plan that assists in ensuring FCA’s compliance with NHTSA regulation.
  • Assisted in the creation, research, and drove the process for a complete re-design of FCA’s
    Safety Recall Owner Letter, transitioning from a 40 year old design to a more customer-
    centric communication.

Loan Origination Systems and Product Manager                    2008 – 2015, Farmington Hills, MI
Product Management of the retail & lease credit application and acquisitions systems used by
the U.S., Canada, and Mexico.  Coordination of direct report Business Analysts and interfacing
teams to deliver ongoing system & process enhancements by gathering business requirements,
designing, and testing through to implementation.  Manage and conduct training to internal
field & dealer employees on system features via Webinar, email, and in person via dealer
conferences.  Research and evaluate requests from end-users and other stakeholders, and
prioritize those requests within release schedules following standardized development lifecycles.  
Coordinate with IT management to effectively assign resources to meet project deadlines.
  • Designed a completely new, LOS application system from the ground up, with proven
    capability of supporting 400 users and processing in excess of 250,000 applications per
    month from 7,000 dealerships.  Coordinated, through product launch, the development
    and integration efforts of RouteOne, Dealertrack, TransUnion, Experian, Equifax, Zoot,
    Dealertrack Digital Services, as well as several internal systems and departments required to
    support the 18 Month project.
  • Coordinated and managed both business process and system eContract integration with
    RouteOne & Dealertrack for 50 states from requirements gathering, through testing, launch,
    and communication/marketing, resulting in excess of 1,000 eContracts in the first 3 Months
    of launch.
  • Designed and coordinated development of an evolved process to administer stipulation
    communications by integrating internal and dealer-facing systems, allowing stipulations to
    be validated on-the-fly, thereby taking the first steps toward contract booking with no
    human intervention.
  • Aided in the design and launch of several niche initiatives, including becoming a preferred
    lender for Tesla Motors, Inc., a partnership resulting in excess of $3 Million per quarter.

Marketing Business Analyst                                                           2006 – 2008, Farmington Hills, MI
Managed the technology and marketing project schedule for the pilot launch and national
release of Chrysler Financial's first dealer-facing Point of Sale system.  Solicited, in person, local
and national dealer feedback pre & post launch for the design and development of various
system enhancements.  Developed, coordinated and conducted training for both dealership
and field personnel in the use of the system.  
  • Designed a new-to-market Retail versus Lease payment comparison tool by leveraging
    technologies held on the manufacturer side and combining them with existing in-house
  • Conducted extensive competitive benchmarking, developed a proof-of-concept, and
    conducted field market-testing which ensured the payment comparison tool was built to
    dealer specifications and met dealer needs

Strategic Alliance Manager                                                                 2005 – 2006, San Diego, CA
Negotiated underwriting policies, processes and Service Level Agreement (SLA) with our co-
marketing sub-prime partner, HSBC.  Worked inside HSBC Auto Finance offices to help mentor,
coach and foster captive-like behaviors from their Retail Credit Underwriters and to enforce the
SLA.  Investigated concerns reported by dealerships and Chrysler Financial employees and
facilitated training on this pass-through subprime product.
  • Selected as a pilot representative and the first person to hold this newly created position
  • Created new reports used to hold local Field offices accountable to their commitment to
    the program
  • Conducted employee and dealer focus groups to develop “Best Practice” training
    materials used nationwide
  • Selected to speak publicly at several dealer conferences as a sub-prime subject matter

Retail Credit Manager                                                                                    2003 - 2005, Irvine, CA
Oversaw Phoenix & Portland area underwriting departments responsible for the acquisition of
approximately $120 Million per month in retail and lease contracts from 188 new car dealerships
in 6 Western states.  Developed and leveraged dealer partnerships in order to meet Return on
Equity goals, portfolio quality, legal compliance, and acceptable loss to liquidation ratios.  
Maintained and managed the highest standards of customer service for those dealerships while
focusing on the career development of my employees.
  • Created and conducted a standardized annual Retail Credit Analyst training program
    that was ultimately adopted nationwide
  • Regularly chosen to speak at annual dealer conferences to present Chrysler Financial’s
    value proposition
  • Designed Sales Representative territory planning & tracking spreadsheets used to facilitate
    Sales-to-Credit Analyst dealer strategy communications

Dealer Credit Analyst                                                                                 2001 – 2003, Phoenix, AZ
Responsible for the regular monitoring of automotive dealership receivables portfolios in excess of
$645 Million.  Performed regular review of dealership financial statements for financial solidity,
recognizing and alerting management to concerning trends, conducting occasional Bank Cut-
Off audits, and supervising local and remote Inventory Auditors across four states.
  • Constructed and presented eight dealerships’ applications for revolving inventory, real
    estate, construction, and working capital loans totaling $198 Million to Business Center
    management for review
  • Selected as a Pilot Team member for the design and implementation of a new dealer
    approval process and system
  • Determined UCC priority for 68 dealerships and re-documented each dealer in
    accordance with Uniform Commercial Code Article 9

Dealer Relations Manager                                                               1999 – 2001, Salt Lake City, UT
Responsible for the acquisition and retention of wholesale and retail relationships of 37 Chrysler
dealerships and three additional other-brand dealerships (Mitsubishi, Subaru, Ferrari).  Monitored
and reported on the financial strength of 21 wholesale dealerships with credit lines and loans in
excess of $165 Million.
  • Acquired three new wholesale accounts totaling $13 Million in inventory credit lines, $3.5
    Million in construction/real estate loans, and $650,000 in working capital and equipment
  • Doubled Chrysler Financial’s retail market share in the state of Utah from 17% of new units
    sold to 36% by introducing dealership benefits of leasing to an otherwise retail-centric

Retail Credit Analyst / Underwriter                                                           1998 – 1999, Phoenix, AZ
Collections & Customer Service Agent                                                   1995 – 1998, Seattle, WA

                                  PROFESSIONAL & CIVIC ACHIEVEMENTS
  • Regularly selected as a Subject Matter Expert to present new technology information at
    dealer conferences
  • Acknowledged as an Innovator within the company as a result of technology creation
  • Twice per Month volunteer for local Meals on Wheels (Farmington Hills), and Grace Centers
    of Hope (Pontiac)
  • Regular volunteer for various Multiple Sclerosis run/walk events in Southeast Michigan

                                             PROFESSIONAL TRAINING
  • Platinum Edge - Certified Scrum Product Owner
  • Project Management Institute, Houston -  Project Management Initiation & Project
    Management Essentials
  • Deloitte & Touche - Automotive Office Management & Accounting Practices
  • TD Auto Finance – Executive Presentation, Negotiating, Selling, Management & Supervisory
    Skills Training

                    Washington State University, Pullman, WA – BA Economics
                     Vice President, Economics Society Omicron Delta Epsilon
                         International School of Bangkok, Bangkok, Thailand
Strategic Alliance Management
Competitive Analysis
Product Marketing
   DaimlerChrysler Financial Services
   Chrysler Financial
Project Management:  Agile & Waterfall
Certified Scrum Product Owner
   TD Auto Finance
   Wolverine Solutions Group